I am unable to rely the variety of instances I have been the brunt of a shopper’s anger or irritation simply to listen to that very same shopper work together fully respectfully in the direction of the legal professional only one minute later. We perceive that you’re possible going by one of the vital demanding and traumatic durations of your life; nevertheless, it does not offer you license to deal with us poorly throughout the course of.
After we are mistreated, we at all times inform our legal professional about it. Most of the time, the legal professional will be aware the poor remedy and demand on solely interacting with you sooner or later. In case you do not suppose that is a “punishment”, then I counsel you examine the variations between your legal professional’s hourly charge and their authorized assistant’s hourly charge. I’ve additionally witnessed attorneys firing shoppers over an interplay that was deemed notably heinous. Assumably, when you did not need the legal professional to stay your legal professional then you definitely’d have fired him reasonably than the opposite manner round.
Authorized assistants have lengthy reminiscences and extra energy to affect your case than it’s possible you’ll give us credit score for. Just a few of the duties we routinely deal with in a shopper’s case are:
- Protecting a case organized and shifting alongside
- Offering the shopper with updates on their case
- Drafting most of the pleadings and associated correspondence
- Submitting paperwork with the courtroom
- Disseminating details about the case to those that have a must know
Whereas the vast majority of authorized assistants will not enable a detrimental interplay with a shopper to significantly have an effect on any future work on their case, it is pretty widespread for us to place “tough” shoppers’ issues on the backside of our to-do lists.
The Takeaway: Earlier than you launch into an assault in your legal professional’s authorized assistant, it’s best to first think about how vital the above duties are to you. Merely put: JUST BE NICE.
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